Refund policy

Last updated: [DATE]

We want you to be happy with your order. If you are not, this page explains how returns and refunds work.

30-day returns

You can return an item within 30 days of the delivery date. To qualify, the item must be unused, in the same condition you received it, and in its original packaging with all accessories, manuals and parts.

Items that cannot be returned

  • Replacement filters and other consumables once their sealed packaging has been opened, for hygiene reasons
  • Items that have been used, damaged after delivery or are missing parts
  • Gift cards

This does not affect your rights if an item arrives damaged, faulty or not as described (see below).

How to start a return

  1. Email [SUPPORT EMAIL] with your order number and the item you want to return.
  2. We reply within [1–2] business days with the return instructions and the return address. Please do not send items back without contacting us first, and do not send them to the manufacturer.
  3. Pack the item securely in its original packaging and ship it with a tracked service.

Return shipping costs

[CHOOSE ONE AND DELETE THE OTHER] If you are returning an item because you changed your mind, you are responsible for the return shipping cost. / We provide a prepaid return label for all returns.
If the item arrived damaged, faulty or is not what you ordered, we pay for return shipping.

Refunds

When your return arrives, we check it and email you to confirm. Approved refunds are issued to your original payment method within [5–10] business days of receiving the return. Your bank or card issuer may need a few more days to post it. [NO RESTOCKING FEE IS CHARGED. / A RESTOCKING FEE OF X% APPLIES TO …]

Original shipping was free, so there is no shipping charge to refund.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If something is damaged, faulty or not what you ordered, email us within [7] days of delivery with your order number and photos of the item and the packaging. We will send a replacement or give you a full refund, and we cover the return shipping.

Exchanges

The quickest way to get a different item is to return the original for a refund and place a new order.

Order cancellations

You can cancel an order for a full refund any time before it ships. Email us as soon as possible. Once an order has shipped, it can be returned under this policy after it arrives.

Warranty

We are an independent retailer. For any problem with a product you bought from us, contact us first and we will explain the options that apply. [DESCRIBE WARRANTY SUPPORT YOU ACTUALLY PROVIDE, OR DELETE THIS SENTENCE.]

Contact

[LEGAL BUSINESS NAME]
[RETURN ADDRESS IS PROVIDED BY EMAIL WHEN YOU START A RETURN]
Email: [SUPPORT EMAIL]
Phone: [PHONE]