Shipping policy

Last updated: [DATE]

This policy explains how and where we deliver, what it costs and how long it takes. If anything is unclear, email us at [SUPPORT EMAIL] before you order.

Where we ship

We ship to street addresses in the United States. We currently do not ship to [PO BOXES / APO-FPO-DPO ADDRESSES / ALASKA, HAWAII AND U.S. TERRITORIES — DELETE WHAT DOES NOT APPLY], or to addresses outside the United States.

Shipping cost

Standard shipping is free on all U.S. orders. There is no minimum order value. If other delivery options are available for your address, their cost is shown at checkout before you pay.

Processing time

Orders are processed within 3 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed after [CUT-OFF TIME, e.g. 2:00 pm ET], on weekends or on holidays start processing on the next business day.

Delivery time

After your order ships, delivery usually takes 7–10 business days. In total, most orders arrive within 8–13 business days of the order date. These are estimates, not guarantees: weather, carrier delays and peak seasons can add time.

Carriers and tracking

Orders are delivered by [CARRIERS, e.g. USPS, UPS or FedEx]. As soon as your order ships, we email you a tracking link. Tracking information can take up to 48 hours to update after you receive the email.

Orders with more than one item

Items in the same order may ship separately and arrive on different days. You will receive tracking for each package.

Wrong address, undeliverable or refused packages

Please check your address carefully at checkout. If you notice a mistake, email us right away and we will correct it if the order has not shipped. If a package is returned to us because the address was wrong, the package was refused or it could not be delivered, we will contact you to arrange re-delivery or a refund of the items. [RE-SHIPPING FEE, IF ANY]

Lost, damaged or missing items

If your tracking has not moved for [7] business days, or your order arrives damaged or incomplete, email us at [SUPPORT EMAIL] with your order number (and photos if there is damage). We will work with the carrier and send a replacement or refund.

Sales tax

Any applicable sales tax is calculated and shown at checkout based on your shipping address.

Contact

[LEGAL BUSINESS NAME]
[STREET ADDRESS, CITY, STATE, ZIP, COUNTRY]
Email: [SUPPORT EMAIL]
Phone: [PHONE]
Support hours: [Mon–Fri, 9am–5pm ET]